Last updated March 30, 2026
These Terms of Service govern access to and use of Vext Chat, including the public website at vext.chat, user accounts, messaging automation platform, AI agents and workflows, CRM integrations, Google integrations, scheduling tools, API services, and related functionality (collectively, the "Services").
PLEASE READ THESE TERMS CAREFULLY. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, which incorporate by reference our Privacy Policy, Cookie Policy, and Acceptable Use Policy. If you do not agree to these Terms, exit this page and do not access or use the Services.
Any capitalized term not defined in this Section will have the meaning provided elsewhere in these Terms.
By accessing or using Vext, you agree to these Terms. If you use Vext on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
Subject to your use of the Services in accordance with these Terms, during the Term, Vext will provide the Services in accordance with the Agreement. You may use the Services, and integrate the Services into your business workflows, in accordance with these Terms.
The Services include:
Use of the Services is subject to our Acceptable Use Policy (AUP), which is incorporated by reference into these Terms. Violation of the AUP may result in immediate suspension or termination of your access to the Services.
You may not use Vext to:
As between the parties, Vext exclusively owns and reserves all right, title, and interest in and to the Services, documentation, software, and any feedback or suggestions you provide regarding the Services. You exclusively own and reserve all right, title, and interest in and to your Customer Data, subject to Vext's rights to process such data as necessary to provide the Services.
You grant Vext the right to process Customer Data as necessary to provide the Services in a manner consistent with these Terms and our Privacy Policy. You are responsible for the quality, legality, and integrity of Customer Data. You represent that you have obtained all necessary consents and permissions required to provide Customer Data to Vext for processing.
You retain responsibility for the data you upload, sync, or process through Vext, including contact databases, CRM records, conversation content, and workflow inputs. You must ensure that your use of Vext complies with applicable privacy, telecom, marketing, consumer, and platform rules. You are responsible for obtaining any required notices, consents, or lawful bases before messaging people through WhatsApp, Telegram, CRM-triggered campaigns, or other integrations.
Each party agrees to protect the other's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Neither party will disclose Confidential Information except to its employees, contractors, or representatives who have a "need to know" and are bound by confidentiality obligations.
Vext depends on third-party services and networks, including WhatsApp, WhatsApp Business API, Telegram, CRM providers, Google services, hosting infrastructure, and payment providers. Your use of those services through Vext is also subject to their separate terms and policies.
We are not responsible for outages, suspensions, policy enforcement, API changes, or access restrictions imposed by those third parties. You acknowledge that message delivery depends on the policies and technical capabilities of these third-party platforms.
You agree to pay the fees for Services as per the pricing shown at the time of purchase or as specified in an applicable Order Form. We may change pricing prospectively with reasonable notice. Any Service not explicitly listed in an Order Form will be charged as per List Price.
All fees are exclusive of applicable taxes, levies, duties, or similar exactions imposed by legal, governmental, or regulatory authorities. You are responsible for all applicable taxes except taxes based on Vext's net income.
Free Services are limited and may be subject to usage caps. We reserve the right to suspend free accounts that exceed fair usage limits or violate these Terms.
Each party represents and warrants that it has validly accepted or entered into these Terms and has the legal power to do so.
You represent, warrant, and covenant that your use of the Services shall at all times comply with all applicable international, federal, state, and local laws, rules, regulations, and industry standards. This includes compliance with:
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VEXT DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
VEXT DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY ERRORS WILL BE CORRECTED. YOU ACKNOWLEDGE THAT MESSAGE DELIVERY DEPENDS ON THIRD-PARTY PLATFORMS AND NETWORKS BEYOND OUR CONTROL.
Vext and its underlying software, branding, and materials remain the property of Vext or its licensors. These Terms do not transfer ownership of the service to you. You retain rights in the content and data you lawfully submit to the platform.
You grant Vext a limited license to use, reproduce, modify, and distribute content you submit to the Services solely for the purpose of providing and improving the Services. You represent that you have all necessary rights to grant this license.
You agree to indemnify, defend, and hold harmless Vext and its Affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEXT WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, BUSINESS, GOODWILL, DATA, OR OPPORTUNITIES ARISING FROM USE OF THE SERVICES.
THE TOTAL CUMULATIVE LIABILITY OF VEXT FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO THE FEES PAID BY YOU TO VEXT FOR THE USE OF SERVICES DURING THE SEVEN (7) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FRAUD.
These Terms commence on the Effective Date and continue until terminated in accordance with this Section.
Upon termination: (i) you remain liable for all fees incurred through the termination date; (ii) all your rights under these Terms immediately terminate; (iii) we may delete your data in accordance with our data retention policies.
Sections regarding fees, ownership, confidentiality, indemnification, limitation of liability, and general provisions shall survive termination.
Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, store, and protect personal data. Where Vext processes personal data on your behalf as a processor, our data processing practices are governed by the Privacy Policy and applicable data protection addenda.
You are responsible for ensuring that your use of the Services, including messaging campaigns and data imports, complies with applicable data protection laws. This includes obtaining necessary consents, providing privacy notices, and honoring data subject requests.
These Terms are governed by the laws of Italy, excluding conflict-of-law rules, unless mandatory consumer protection law requires otherwise. Any disputes arising under these Terms shall be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Milan, Italy.
You may not assign or transfer these Terms without Vext's prior written consent. Vext may assign these Terms without restriction.
Each party is an independent contractor. Nothing in these Terms creates an employer-employee relationship, partnership, agency, joint venture, or franchise.
These Terms do not confer any benefits on third parties unless expressly stated.
If any provision is deemed unlawful or unenforceable, the remaining provisions remain in full force and effect.
Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Vext regarding the Services.
We may update these Terms from time to time. We will notify you of material changes via email or through the Services. Your continued use after the effective date of updated Terms constitutes acceptance.
Neither party shall be liable for failures or delays caused by circumstances beyond their reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.