Cookie Policy

Last updated March 30, 2026

This Cookie Policy explains how Vext Chat ("we", "us", "our") uses cookies and similar technologies on vext.chat. This policy should be read together with our Privacy Policy and Terms of Service.

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how visitors use their site. Similar technologies include web beacons, pixels, and local storage.

Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by someone other than the website owner, such as analytics providers or advertising networks).

2. How We Use Cookies

We use cookies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They cannot be disabled in our cookie preference center because the site would not work correctly without them.

Cookie Name Purpose Duration
_vext_key Phoenix session cookie for authentication and security Session or persistent (configurable)
cc_cookie Stores your cookie consent preferences 6 months
csrf-token CSRF protection for form submissions Session

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Cookie Name Purpose Duration
locale Remember your language preference 1 year
theme Remember your preferred color theme (light/dark) 1 year

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We only use these cookies with your explicit consent.

Cookie Name Purpose Provider Duration
_ga Distinguish unique users Google Analytics 2 years
_ga_* Maintain session state Google Analytics 2 years
_gid Distinguish unique users (24-hour expiration) Google Analytics 24 hours

2.4 We Do Not Use

  • Advertising/Marketing cookies: We do not use cookies to deliver targeted advertising.
  • Social media cookies: We do not use cookies from social media platforms for tracking or advertising.
  • Third-party tracking for ad targeting: We do not participate in ad networks or behavioral advertising.

3. Legal Basis for Using Cookies

The legal basis for using strictly necessary cookies is our legitimate interest in providing a secure, functional website and authenticated application experience (GDPR Article 6(1)(f)).

The legal basis for functional cookies is either our legitimate interest in providing a personalized experience or your consent where required by law.

The legal basis for analytics cookies is your explicit consent (GDPR Article 6(1)(a)), which you can provide through our cookie consent banner. We do not enable analytics cookies until you opt in.

4. How to Manage Your Cookie Preferences

You have several options for managing cookies:

4.1 Using Our Consent Tool

When you first visit our public marketing pages, you will see a cookie consent banner that allows you to:

  • Accept all cookies (including analytics)
  • Reject analytics cookies and only allow necessary cookies
  • Manage preferences to select which cookie categories to accept

You can change your preferences at any time by clicking the "Cookie settings" button below or in our website footer, which will reopen the preferences panel.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View cookies stored on your device
  • Delete specific cookies or all cookies
  • Block third-party cookies
  • Block all cookies (though this may prevent the site from working properly)
  • Be notified when a website sets a cookie

Please refer to your browser's help documentation for instructions on managing cookies:

4.3 Analytics Opt-Out

To opt out of Google Analytics specifically, you can also use the Google Analytics Opt-out Browser Add-on.

Read the Privacy Policy

5. Third-Party Services and External Links

When you use integrations within the Vext platform (such as connecting Google, CRM systems, or messaging channels), those third-party services may set their own cookies. We do not control these cookies and they are governed by the respective third-party privacy and cookie policies.

Our website may also contain links to external websites. We are not responsible for the cookie practices of these external sites. We encourage you to read their cookie policies when you visit them.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our data practices, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on this page with a revised "Last updated" date.
  • Displaying a notice on our website or in the application.
  • Sending an email notification for significant changes (where we have your contact details).

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

7. Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or how to manage your cookie preferences, please contact us:

Vext Chat

Website: vext.chat
Email: info@vext.chat